McDowell + Service Privacy Policy GDPR
McDowell + Service Privacy Policy
This privacy statement explains how we use information we collect regarding clients, patients and suppliers. How we keep it safe and confidential and how that information may be used
McDowell and Service is committed to ensuring that your privacy is protected and kept safe at all times. We may keep this information in written form and/or in digital form.
This privacy policy statement may change from time to time according to current legislation. You should check this page periodically to ensure you are consensual with the policy’s undertakings.
What We Collect
We collect information about you when you enquire with us regarding products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
We require this information to understand your needs in order to provide you and your patients with a high class service as a dental laboratory:
We also collect supplier and sub contractor information in order to compliment and provide resources for our manufacturing procedures and any necessary banking information to provide payment for such.
This information will be held confidentially and shared only with banking authorities for these purposes. Where necessary, will will share this with other authorities when required to do so by law. This information is stored in line with relevant data protection legislation and is held for the purpose of contractual obligations between McDowell & Service Dental Laboratory Ltd. and the client/patient.
This information will be held confidentially and shared only as and when required with those relevant for the patient’s course of treatment e.g. dental care professionals and McDowell & Service Dental Lab Team and/or sub contractors and delivery personnel.
We collect information about you in order to facilitate our procedures, manage your account and, with your permission, to email you about other products, services, special offers and general information we think may be of interest to you, using the email that you have provided. From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, mail or personal contact through our area representative.
If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, then please contact us on enquiries@mcdowell-service.com.
Retention Period
As health data is considered a special category under data protection legislation, the retention period for special data in laboratory patient prescription, in accordance with legal requirements under
the Medical Devices Directive is five years after transaction but ten years from 2020. Such special data is kept private and confidential and stored securely until a time that it is no longer required or has
no use with our services, at which point it will be confidentially destroyed.
Website and Social Media
McDowell And Service Laboratory website has a ‘contact us’ section, where clients and any visitors to that page, are able to complete a form which is then directed to our company email. When you use this form, we may collect the following information through our website:
This information may be use for:
This information will be stored confidentially at McDowell and Service Dental Laboratory, sharing it only with others considered necessary to provide you with our services or, where legally we are required to do so in the interests of product conformity and patient safety. We will not share this information with other third parties without your prior consent.
Any clients/enquirers who sign up to mailing lists, do so on the understanding of consenting and as such, can unsubscribe at any point from any mailing list and we will remove your stored information.
If you do wish to be removed from any mailing lists, be it by email, phone or mail, then please contact the laboratory using the email enquiries@mcdowell-service.com.
Any information gathered will be stored inline with relevant data protection legislation.
Cookie Usage
A cookie is a small file which asks permission to be placed on your computer’s hard drive. If you agree, the file is added and the cookie helps analyse web traffic or informs you when you visit a particular
site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies are used to identify which pages are being used on websites. This helps analyse data about web page traffic and improve a website in order to tailor it to a clients needs. This information is used for
statistical and demographic purposes only.
A cookie does not give us access toy your computer in any way or any information about you other than the data you choose to share with us.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually adjust your browser settings to decline cookies if you wish to do so. However, this may
prevent you from taking full advantage of the website.
Links To Other Websites
McDowell-Service.com
contains links to other websites that are connected with the product information that is currently displayed on that particular web page. Once you have used those links to leave or site, you should note that we do not have any
control over that other website. Therefore, this Privacy Policy only applies to this website and so, it is advised when you visit other websites, you should exercise caution and read their own privacy policies.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. If you suspect that any information that you have submitted through
our website is incorrect or incomplete, please contact the laboratory on enquiries@mcdowell-service.com and we will promptly make any necessary adjustments.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and this laboratory participates on, are custom to the terms and conditions as well as privacy
policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate or engage upon them with due care in regard to their own privacy and personal details.
This website nor its owners will ever ask for personal information through social media platforms and encourage users wishing to discuss sensitive details, to contact them through primary communication channels i.e. telephone or email.
Below are the privacy policies of other third parties who may indirectly provide services to us:
Changes To This Privacy Policy
This privacy policy will be under regular review and updated as and when required to do so by current EU and UK legislation. This privacy policy was last updated on 8/8/18