We are located in Belfast and use a network of couriers to provide a global service.
All our couriers have been with us for over ten years and we continue to rely on
these companies to provide a fast next-day guaranteed service.
Please call us for more information or to arrange a collection.
We have sales representatives primarily covering all of Ireland.
Our Network of Couriers
City Air Express was established in 1975 and operates to over 400 cities and 170 countries. We have been using City Air Express for our Northern Ireland clients for over 10 years and they provide an excellent, flexible and reliable everyday service to every town in the North. Call us before 11am and City Air can pick up same day.
Leon Corbally services our clients offering an everyday service in Dublin and greater Dublin. We have had a very successful relationship with Leon for the last 20 years and rely on him to collect and deliver all over Dublin and right down to Greystones on a daily basis. Just call us to arrange a collection.
Michael McGlade has been a courier for us for over 25 years, we rely on Michael to give out-standing service to the East Coast from Dundalk to Swords and everywhere in between. Michael collects and delivers in this area on Monday, Wednesday and Friday. Call us to arrange a collection.
Nightline Delivers are, we feel, the best couriers for servicing the further reaching parts of Ireland. We use Nightline’s impeccable service to collect and deliver from Donegal to Cork and Mayo to Kilkenny. Give us a call to arrange a collection.
Arrange a Collection
Call us now to arrange a Collection. Office hours: 8am – 5pm Monday - Thursday and 8am – 3.30pm on Friday
Christmas Holidays 24th December - 1st January 2025
Holidays and Laboratory Closures : 2025
17th March St. Patrick’s Day 18th April Good Friday. 21st April Easter Monday.
5th May Bank Holiday. 26th May Spring Holiday. 14th July Public Holiday. 25th August Summer Bank Holiday.
Christmas Holidays
24rd December 2025 -
2nd January 2026
028 9037 0708
Couriers
We have been using City Air Express for our Northern Ireland clients they provide an everyday service to every town in Northern Ireland.
We use Leon Corbally for an everyday service to Dublin and greater Dublin right down to Greystones.
Michael McGlade collects and delivers to the East Coast from Dundalk to Swords and everywhere in between on Monday, Wednesday & Friday.
We use Nightline Delivers for further reaching parts of Ireland to collect and deliver from Donegal to Cork and Mayo to Kilkenny.
For any information you need about McDowell + Service, please contact Jennie, Lynsey or Paula. The office hours are 8am – 5pm Monday to Thursday 8am – 3.30pm Friday If you need to speak to our sales representative to discuss general laboratory operations, please call and we can arrange a surgery visit at a time suitable for you.
If you would like a technician to present a Lunch + Learn in surgery please contact Jesse or Suzanne to arrange a lunch time appointment when Jesse can come to your surgery and discuss your technical needs, or give advice on any specific topic of your choice.
Administration
Office Information
FAQS
Office at McDowell+Service
For any information you need about McDowell + Service, please contact Jennie, Lynsey or Paula
The office hours are 8am – 5pm Monday to Thursday
8am – 3.30pm Friday
Labtrac
We use Labtrac Enterprise laboratory system software for our case management. We have used Labtrac for over ten years now and feel it offers the best laboratory package for tracking and recording all our work cases.
We can email invoices and statements at the touch of a button to give you the information you need immediately.
You can focus on the quality of your work, we’ll simplify the rest.
It complies with all ISO and DAMAS requirements and records all the information needed to enable us to keep up with changing legislation.
Packing Boxes
Every case is returned in our sturdy packing box complete with clearly printed address, surgeon and patient name. Each model is individually bubble wrapped to insure it arrives with you safely.
You have a choice to either have your work invoiced in Euro or Sterling. This should be determined when you open your account. If you chose Euro, an exchange charge (which is determined daily via our bank rates) will be itemised on your invoice. You should pay this account in Euros either by cheque, bacs or bank transfer. If you wish to pay in Sterling the charge will be left off and you may send in a Sterling cheque or pay by bacs or bank transfer. Contact Jennie for our bank details for ebanking.
Can I pay by credit card?
Unfortunately we cannot accept payment by credit card at present, again euro or sterling cheques or bank transfers are acceptable.
Can we have more prescription dockets?
It is very important that we get all the information from you for each case, please call Lynsey or Suzanne for our comprehensive prescription dockets which come in triplicate to help with record keeping.
Please ask for Crown and Bridgeprescription dockets or removable Chrome, Prosthetic, Orthodontic Prescriptiondockets or both if you use our full service.
If you have run out or are sending for the first time you can download both prescription dockets from our Downloads section or Contact page.
What are your turnaround times for laboratory work?
Please note these times are for days in the laboratory they do not include pickup or delivery days
Crown and Bridge Work 7 Working Days
Chrome/Titanium 5 Working Days
Orthodontic Work 5 Working Days
Prosthetics 5 Working Days
Repairs 1 Working Day
Reline 1 Working Day
Mouthguards 2 Working Days
Implant Work 10 Working Days
CAD/CAM Copings 3 Working Days
How do I send my work to you?
We have an excellent network of couriers throughout Ireland and the UK who operate daily for us. We also provide international courier services for our further afield clients. Please call Jennie, Lynsey or Suzanne for details on how to have your work collected or delivered and the fastest way to get your work to us.
Do you have a current pricelist?
We can email you our most current pricelist right away.
What are your opening times?
Our technicians are here on site from 7am Monday to Friday and we close the lab at 5pm, most technicians leave at 4.30pm but Jennie will be here to handle general queries until 5pm.
Can my patient visit for a shade or to discuss a difficult case?
Of course we welcome your patients for shade matching or for any difficulty you may have with a particular case. We have our own private patient consulting room so we are very well equipped to deal with shade taking and discussing your concerns with your patient. Please contact us to arrange a suitable time for your patient to call. We do ask that you call first as sometimes the technician may not be available due to surgery visits or holidays.
Does the laboratory have ISO 9001:2008?
The laboratory has successfully implemented DAMAS, MDD and ISO 9001:2008.
If you require a copy of these certificates please contact the administration team or visit our accreditations section 1 of our Downloads Page.
Does the laboratory have DAMAS?
Yes. DAMAS or the Dental Appliance Manufacturers Audit Scheme is the quality management system designed specifically for the manufacturers of custom made medical devices.
DAMAS accreditation ensures that the laboratory complies with the Medical Devices Directive (MDD) and the Medical Devices Regulations (MDR); are registered with the MHRA; use tried and tested materials which help protect the health of patients; are geared up to meet the needs of both the NHS and the private dental market; value the skills of their employees and care about the service that they provide.
If you require a copy of this certificate please contact the administration team or visit our accreditations section 1 of our Downloads Page.
What is your remake policy?
We will remake or repair, free of charge in most conditions. However, charges may apply under the following circumstances:
1. The original dental restoration is not returned. Ill fitting appliances and restorations must be returned before a refund can be issued.
2. A new bite or impression is different from the original; abutments and/or teeth are re-prepared.
3. The shade is different from the original order.
4. Restorative materials are different from the original order.
5. Study models and/or specific instructions were not provided for anterior cases.
6. The Lab requested a new impression but you asked us to proceed without one.
7. The Lab requested a try-in but you asked us to proceed without one.
8. The Lab advises you of the quality of the order can not be guaranteed but you asked us to proceed anyway.
9. The appliance fits the master model but does not fit in-situ.
10. The case was cancelled after fabrication was initiated. Fabrication begins the same day the Lab receives the case.
11. Appliances and restorations not fitted within 30 days of final invoice date.
12. For C+B metal or bisque try-ins, approval was granted following try-in and the case is remade due to ill-fit or other issues.
In cases of faults due to possible defective materials or manufacturing processes, the laboratory must be informed as soon as these issues arise.
What time will the courier collect / deliver?
The couriers are delivering from 9.00am until 6pm Monday – Friday.
Unfortunately we cannot give a specific timeframe, but if you have an emergency please contact the laboratory and we will do our best to accommodate.
